Terms of Service

MegaEsim is operated by Soha Trading LLC-FZ, a company registered in the Meydan Free Zone, with its registered office at Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba, Nadd Al Shiba First, Dubai, United Arab Emirates. In these Terms, "MegaEsim", "we", "us" and "our" mean Soha Trading LLC-FZ. You can reach us at support@megaesim.com at any time, and that is the correct address for questions, complaints and legal notices. By creating an account or buying an eSIM plan, you confirm you have read these Terms and agree to them. If you do not agree, please do not use the service. These Terms apply to megaesim.com, to our iOS and Android apps, and to any dealings with our support team. They are the whole agreement between us: nothing said informally overrides what is written here.

Please read this section before you buy. It is the thing customers most often misunderstand. MegaEsim plans provide mobile data only. They do not include a phone number, voice calls or SMS. • You cannot call emergency services such as 112, 911 or 999 using a MegaEsim plan. Always carry a device or SIM that can reach emergency services. Do not rely on a MegaEsim eSIM in an emergency. • You cannot receive SMS verification codes from your bank or any other service on a MegaEsim plan, because there is no phone number attached to it. Keep your home SIM active if you need those codes. • There is no number to port in or out, and no voicemail. Apps that work over the internet, such as WhatsApp, Telegram, Signal, FaceTime and email, work normally on your existing number because they use data.

eSIMs only work on unlocked, eSIM capable devices. Before you buy, please confirm: • Your device supports eSIM. Not all phones do. Our compatible device list is free to check. • Your device is carrier unlocked. A phone still tied to a contract is often locked and will refuse the eSIM. • Your device software is up to date. Installation often fails on old operating systems. If your device turns out to be locked or incompatible and you have not scanned the QR code, contact us within 6 months of purchase and we will refund you in full. Once the QR code has been scanned the profile has been downloaded and cannot be reissued to anyone else, so please check first. See our Refund Policy for the detail.

You need an account to buy from us. When you create one: • Give us accurate details, including a working email address. Your QR code is sent there. • You must be at least 18 years old. We do not knowingly provide services to minors. • Keep your password to yourself and tell us immediately at support@megaesim.com if you think someone else has access. You can delete your account at any time from your account settings, or in the app, or by emailing us. Deleting your account removes your personal data as described in our Privacy Policy, though we keep the minimum records that tax and accounting law requires us to keep. We may suspend or close an account that gives false information, abuses the service, or breaches these Terms.

All prices are shown in US dollars, and the price you see at checkout is the total you pay. There are no hidden fees added afterwards. • Payments are processed by Stripe. We never see or store your full card number. • Where any sales tax, VAT or similar charge applies to your purchase, it is already included in the displayed price. • Your eSIM is provisioned automatically the moment payment is confirmed, which is why an order cannot be changed or cancelled once placed. Your refund rights are set out separately below and in the Refund Policy. • If payment fails, no eSIM is issued and no charge is taken. • One discount code per order. Codes cannot be applied to a completed purchase. Your bank may apply its own currency conversion or foreign transaction fee. That is between you and your bank and is outside our control.

Please read this section before you order. By placing an order and accepting these Terms you are agreeing to it. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance purchase without giving a reason. An eSIM is digital content that we supply immediately: the moment your payment clears, the profile is created for you at the network and your QR code is issued. It cannot then be issued to anyone else. Your express request and acknowledgement. By placing an order and ticking the box confirming you accept these Terms at checkout, you expressly request that: • we begin supplying the eSIM immediately, without waiting for the 14 day withdrawal period to pass, and • you acknowledge that you lose your right of withdrawal once supply has begun, that is, once the eSIM has been issued to you. We repeat this acknowledgement in your order confirmation email so you have it on a durable medium. What you keep either way. Our own policy is more generous than the law requires. An eSIM that has never been installed can be refunded for 6 months, whatever the position on withdrawal. If supply has not begun, your full 14 day right stands and you can withdraw for any reason. Separately, and whatever this section says, you keep your legal rights if the service is faulty, does not match its description, or does not work as it should. Where the law of your country gives you a remedy, such as repair, a price reduction or termination with a refund, nothing in these Terms takes it away or limits it.

Your QR code is generated and emailed within minutes of payment, and it is always available in My eSIMs in your account and in the app. • Scan only when you are ready. Scanning the QR downloads the profile to your device. That counts as activation even if you have not used any data. • One time use. Each QR code can be installed once. If you delete the eSIM after installing it, the profile usually cannot be downloaded again. Contact support anyway, because we can often help. • Internet needed to install. Install over WiFi at home before you travel, not in an arrivals hall with no signal. • Switch data roaming on for the MegaEsim line when you arrive. A travel eSIM is technically roaming, so it will not connect without it.

We are a reseller. Your connection is delivered by local mobile operators in your destination, and we do not own or control their networks. • Validity starts on activation, when your eSIM first connects to a network at your destination, not when you buy or install it, unless the plan says otherwise on its product page. • Unused data is not carried over and plans cannot be paused. When a plan expires, any remaining data is gone. • Coverage varies. We list supported countries, but we cannot guarantee signal strength or quality in any specific place. Coverage indoors, underground and in remote areas is often limited. • All speeds are "up to". Real speed depends on the local operator, congestion, your device and where you are standing. Operators may deprioritise or throttle roaming traffic, and that is their decision, not ours. Unlimited plans and fair use. Where a plan is described as Unlimited, it includes a stated amount of full speed data per day, shown on the product page and at checkout. After that daily allowance the speed is reduced for the rest of that day and returns to full speed the next day. We will never describe a plan as unlimited without showing you the fair use limit that applies to it.

Our Refund Policy forms part of these Terms and explains, in plain language, when you get your money back. In summary: a full activation guarantee if the eSIM fails on our side, a 6 month window to refund an eSIM you never installed, case by case treatment where the eSIM was installed but never worked properly, and no refund once a plan has been used as described or has simply expired. Please read the Refund Policy in full, because it is the document we apply.

Our full Acceptable Use Policy sits on its own page and forms part of these Terms. In short, you must not use MegaEsim for anything illegal or harmful, including: • Fraud, including stolen payment details, fake accounts and abuse of promotional codes. • Commercial resale or redistribution of the connection without our written permission. • Interference, including attempting to reach systems, accounts or data that are not yours. • Automated scraping of our site without permission. Breach can lead to immediate suspension, loss of active plans without refund, and referral to the authorities where the law requires it.

You are responsible for complying with the law of the country you are travelling in. • Some countries restrict or prohibit VoIP calling or VPN use, including the United Arab Emirates. Some require SIM users to register their identity. • Local operators and authorities may monitor, intercept or restrict traffic under their own law. That is outside our control and we cannot exempt you from it. Sanctions. You may not use the service if you are located in, ordinarily resident in, or a national of any country or territory subject to comprehensive sanctions, or if you appear on any restricted party list maintained by the United States, the European Union, the United Kingdom, the United Nations or the United Arab Emirates. By ordering, you confirm you are not such a person. We may refuse, suspend or cancel any order and withhold or refund payment where sanctions law requires it.

Our total liability to you for any claim arising out of the service is limited to the amount you paid for the plan in question. We are not liable for: • Indirect losses, such as lost business, missed flights or connections, or lost bookings caused by a connectivity problem. • Matters outside our control, including operator outages, infrastructure failure, natural events, and government imposed restrictions or shutdowns. • Data loss on your device caused by installing an eSIM. Nothing here limits liability that cannot be limited by law, including liability for fraud, for death or personal injury caused by negligence, and any mandatory consumer remedy available to you where you live.

If something has gone wrong, tell us first at support@megaesim.com. Almost everything is settled that way. • We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days. • If you are unhappy with the answer, reply and ask for it to be escalated. A second person reviews it and gives you a final written response. If we still cannot agree, you may take the matter to court. These Terms are governed by the laws of the United Arab Emirates and the courts of Dubai have jurisdiction. If you are a consumer, that does not take away your rights: you keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in your local courts where the law allows it.

If you think a charge is wrong, please contact us before contacting your bank. We can usually resolve it faster than a chargeback, which takes weeks. Where a chargeback is raised on an order that was properly delivered and used, we may suspend the account and any active plans while it is investigated, and we may present evidence of delivery and usage to the card issuer. This does not affect a genuine claim about fraud on your card, which you should always report to your bank immediately.

Reviews shown on our country pages come from real customers who bought the plan they are writing about. We check each review against a real order before it is published. We do not write reviews ourselves, we do not buy them, and we do not pay for positive ones. We publish critical reviews alongside positive ones, because a page with nothing but five stars tells you nothing useful.

The website, apps, design, text, logos and software are ours or our licensors'. You get a limited personal licence to use them for buying and managing eSIM plans, and nothing more. You may not copy, reproduce, redistribute or commercially exploit any part of the service without written permission, and you may not use our name or logo in a way that suggests a partnership or endorsement we have not agreed to. If you believe material on our site infringes your copyright, write to support@megaesim.com with the details and we will investigate promptly.

MegaWallet lets you pre load credit for faster checkout. What wallet credit is. It is a prepayment for MegaEsim services. It is not a deposit, not electronic money, and it earns no interest. It can only be used to buy MegaEsim products, it is not transferable between accounts, and it cannot be exchanged for cash. Top ups and bonuses. Top ups are credited as soon as Stripe confirms payment. Bonus credit is awarded at the time of top up based on the tier chosen, has no cash value, and follows the same rules as paid credit. We may change bonus tiers with 7 days notice by email or in app banner. Refunds and your money. If you refund an eligible eSIM you may take the refund as wallet credit instantly, or back to your original payment method. Where consumer law in your country entitles you to a cash refund of unused credit, that right stands and you can ask us for it at support@megaesim.com. Inactivity. Wallet credit remains available for 24 months from your last account activity. Any login, purchase or top up resets that clock, and we email you before credit is at risk of expiring. This period was extended from 12 months in August 2026. Misuse. We may freeze or reverse credit obtained through fraud, chargeback abuse, or breach of these Terms. Raise any wallet dispute within 30 days of the transaction.

You can stop using MegaEsim at any time and delete your account from your settings. We may suspend or end your access if you breach these Terms, if we are required to by law or by a sanctions obligation, or if we reasonably suspect fraud. Where we do this and you have not breached anything, we refund any plans you have paid for and not used. We may also stop offering the service, or a particular destination, at any time. If we do, plans you have already bought remain valid for their stated period, and where we cannot honour them we refund you.

• Changes. We may update these Terms. The date at the top shows the current version and we email registered customers about significant changes. The version that applies to your order is the one published on the day you bought. If you disagree with a change, you can close your account before it takes effect. • Force majeure. Neither of us is liable for failing to perform because of something genuinely outside our control, such as war, natural disaster, national outage, or a government shutting down a network. • Severability. If a court finds any part of these Terms unenforceable, the rest continues to apply. • No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later. • Assignment. You may not transfer your rights under these Terms. We may transfer ours if our business is sold, and your rights are not reduced by that. • Notices. We write to the email on your account. Please write to support@megaesim.com. • Survival. The sections on liability, intellectual property, sanctions and governing law survive the end of this agreement.