Terms of Service

By creating an account or purchasing an eSIM plan from MegaEsim, you confirm that you've read these Terms and agree to be bound by them. If you don't agree, please don't use our services. These Terms apply to all purchases made through megaesim.com and to any communication between you and our support team. They form the entire agreement between you and MegaEsim, no verbal promises or informal agreements override what's written here. MegaEsim is operated by Soha Trading LLC-FZ, registered in the Meydan Free Zone, Dubai, United Arab Emirates. In these Terms, "MegaEsim", "we", "us", and "our" refer to Soha Trading LLC-FZ.

eSIMs only work on unlocked, eSIM-compatible devices. Before you buy, it's your responsibility to confirm: • Your device supports eSIM (not all phones do, check your manufacturer's website). • Your device is carrier-unlocked. If your phone is locked to a carrier (e.g. you bought it on a contract), it won't accept our eSIM. • Your device's operating system is up to date. eSIM installation on outdated software can fail. If your device turns out to be locked or incompatible, and you haven't scanned the QR code yet, contact us within 6 months of purchase and we'll issue a full refund. If the QR code has been scanned, the eSIM profile has been downloaded to your device and the refund window closes, see our Refund Policy for details.

To purchase from MegaEsim you need to create an account. When you do: • You must provide accurate information, your real name and a working email address. Your QR code is sent to that email, so if it's wrong, you won't receive it. • You must be at least 18 years old. We don't provide services to minors. • You're responsible for keeping your password secure. Don't share your account with anyone. • If you suspect unauthorized access to your account, contact us immediately at support@megaesim.com. We can suspend or close accounts that provide false information, misuse the service, or violate these Terms.

All prices on MegaEsim are shown in USD and are inclusive of any applicable taxes. Prices are final at the time of checkout. • Payments are processed securely by Stripe. We don't store your card details. • Your eSIM is provisioned immediately after payment is confirmed — the whole process is automated, which is why we cannot cancel or modify an order once it is placed. • If your payment fails, no eSIM is issued and no charge is made. • Promotional codes and discounts can be applied at checkout. Only one discount code can be used per order, and codes cannot be applied retroactively to completed purchases.

Once your payment is confirmed, your eSIM QR code is generated and sent to your email address within minutes. You can also access it anytime from My eSIMs in your account. Important things to know before you install: • Scan only when ready. Scanning the QR code downloads the eSIM profile to your device. This counts as activation, even if you haven't used any data yet. • One-time use. Each QR code can only be scanned once. If you accidentally delete the eSIM from your device after scanning, the profile cannot be re-downloaded. Contact support, we may be able to help depending on the circumstances. • Internet required. You need a working Wi-Fi or mobile data connection on your device to download the eSIM profile during installation. • Data roaming must be on. Once at your destination, go to Settings → Cellular → your MegaEsim plan, and enable Data Roaming. Without this, the eSIM won't connect to a local network.

Each eSIM plan has a specified data allowance (or a daily high-speed allowance for Unlimited plans) and a validity period. A few things worth knowing: • Validity starts on activation. The clock on your plan begins when your eSIM connects to a local network at your destination, not when you purchase or install it. • Unused data doesn't roll over. If your plan expires with data remaining, that data is forfeited. Plans cannot be paused. • Network availability varies. We show supported countries for each plan, but we can't guarantee signal strength or network quality in specific locations within those countries. Coverage in remote areas, underground, or inside buildings may be limited. • Speeds are "up to". All speeds — both full-speed and any reduced speed — are maximums, not guarantees. Actual speed depends on the local carrier, network congestion, your device, and your location. Unlimited Data Plans — Fair Use Policy (FUP) Our "Unlimited" plans provide unlimited data for the plan's duration, subject to the Fair Use Policy below. By purchasing an Unlimited plan, you acknowledge and accept the following: • Daily full-speed allowance. Each Unlimited plan includes a fixed amount of full-speed data per day (for example, 1 GB per day or 3 GB per day). The exact daily allowance is clearly stated on the product page, at checkout, in your confirmation email, and in My eSIMs (including via the information icon) — before and after purchase. • After the daily allowance. Once the daily full-speed allowance is used, your connection is NOT cut off. Data remains available for the rest of that day at a reduced speed of up to 1 Mbps (or the speed stated for that specific plan) — enough for messaging, email, maps, and standard-definition streaming. • Daily reset. The full-speed allowance resets at the start of each day (UTC) for the duration of the plan, so full speed is restored every day. • What "Unlimited" means. It means there is no hard data cap and no overage charges — you are never billed extra for additional data. It does NOT mean uncapped full-speed data; full speed is governed by the daily allowance above. • Tethering / hotspot, where available, draws from the same daily full-speed allowance. • Network management. The carrier may apply reasonable traffic management to protect network integrity, and speeds may further vary due to congestion, location, device, and carrier policy. Because the daily allowance and the reduced speed are clearly disclosed before purchase and accepted at checkout, a reduction in speed after the daily allowance has been used is an expected feature of the plan and is not grounds for a refund. See our Refund Policy for eligible cases.

We offer a full refund if your eSIM fails to activate for a reason on our end. The QR code not scanning, the eSIM not connecting to any supported network at your destination, or an incorrect plan being delivered all qualify for a full refund. If you experience connection issues while travelling, contact us during your trip, not after you get home. We can often fix connection problems in real time, and it also helps us assess refund eligibility fairly. See our full Refund Policy for all eligible cases, partial refund conditions, and how to submit a request.

You agree not to use MegaEsim or our network access for anything illegal or harmful. This includes: • Fraud: using stolen payment details, creating fake accounts, or abusing promotional codes. • Network abuse: attempting to resell, redistribute, or share eSIM data connections commercially without our written permission. • Hacking or interference: attempting to access systems, accounts, or data that isn't yours. • Automated scraping: using bots, crawlers, or automated tools to extract data from our website without permission. Violations will result in immediate account suspension, forfeiture of active eSIM plans, and may be reported to relevant authorities.

MegaEsim's total liability to you for any claim arising from our services is limited to the amount you paid for the specific plan in question. We're not liable for: • Indirect losses: lost business, missed connections, or consequential damages caused by a connectivity issue. • Issues outside our control: network outages, carrier infrastructure failures, natural events, or government-imposed service restrictions. • Data loss on your device caused by the eSIM installation process. This limitation doesn't apply where liability cannot be excluded by law (for example, in cases of fraud or personal injury caused by negligence).

Everything on MegaEsim, including the website design, logos, copy, and software, belongs to us or our licensors. You get a limited, personal licence to use the site for purchasing eSIM plans. That's it. You may not copy, reproduce, redistribute, or commercially exploit any part of our website or services without written permission. You also may not use our brand name or logo in any way that implies an affiliation or endorsement we haven't agreed to.

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. If you are a consumer, you may also have rights under the mandatory laws of your country of residence, and nothing in these Terms overrides those rights.

We may update these Terms from time to time. When we do, we'll update the date at the top of this page. For significant changes, we'll send a notification to your registered email address. Continuing to use MegaEsim after an update means you accept the revised Terms. If you disagree with a change, you can close your account before it takes effect.

MegaWallet lets you pre-load credit for fast checkout. Here's how it works. Top-ups & Credits • Top-ups are credited instantly after Stripe payment confirmation. • Wallet credits may only be used to purchase MegaESIM products. They have no cash value and cannot be withdrawn. • Top-up amounts are non-refundable once credited, except in cases of erroneous duplicate charges — contact support@megaesim.com. • Wallet credits are non-transferable between accounts. Bonus Credits • Bonus credits are awarded automatically at the time of top-up, based on the tier selected. • Bonus credits have no cash value and follow the same usage rules as paid credits. • MegaESIM reserves the right to modify bonus tier percentages with 7 days advance notice via in-app banner or email. Expiry & Inactivity • All wallet credits (paid and bonus) expire after 12 months of account inactivity (no login or purchase). • Any qualifying activity on your account resets the inactivity timer. Refunds Against Wallet • When you refund an eligible eSIM, you may choose to receive the refund as a wallet credit (instant) or to your original payment method (5–10 business days). • Wallet refunds use the original purchase amount net of any bonus consumed. Disputes & Misuse • MegaESIM reserves the right to freeze or revoke wallet credits in cases of fraudulent activity, chargebacks, or violation of these terms. • Disputes regarding wallet credits must be raised within 30 days of the transaction via support@megaesim.com.