Legal
Accessibility Statement
What works, what does not yet, and how to tell us when something blocks you.
Last Updated: August 24, 2026
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Legal Overview
Our Commitment#
We want MegaEsim to be usable by everyone, including people who use a screen reader, navigate by keyboard, or need larger text and higher contrast.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We are not going to claim we have finished, because accessibility work is never finished and a claim like that is usually untrue.
What Already Works#
• The site works with the keyboard alone, and focus is visible as you move through it.
• Text resizes and reflows without breaking the layout, including on the checkout.
• Colour is never the only way information is conveyed.
• Images that carry meaning have text alternatives.
• The site adapts to light and dark preferences and to reduced motion settings.
• Legal pages have a table of contents and stable anchors so a screen reader user can jump to a clause directly.
Known Problems We Are Working On#
Being honest about the gaps is more useful than a badge:
• Some country coverage tables are wide and need horizontal scrolling on a small screen.
• A few older blog articles have images whose alternative text is thinner than it should be.
• The interactive coverage map on the eSIM Price Index is visual. The same data is available as a table on the same page, and we will keep it that way.
If you hit something not listed here, please tell us. A real report is worth more than an audit.
Tell Us About a Problem#
Email support@megaesim.com with the page address and what went wrong. Say what you were trying to do and what assistive technology you use, if you use one.
We reply within 2 business days and we will tell you honestly whether we can fix it and roughly when. If something on the site blocks you from buying or using an eSIM, we will complete the purchase or resolve the problem with you directly in the meantime, by email, so you are never stuck because of our website.
Standards and Scope#
This statement applies to megaesim.com and to the MegaEsim iOS and Android apps.
It was last reviewed on 24 August 2026. We review it whenever we make a significant change to the site.
Questions about this page?
A person reads every email. We reply within 24 hours, and we will explain anything here in plain language if it is not clear.
support@megaesim.com
Soha Trading LLC-FZ, Meydan Grandstand, 6th Floor, Al Meydan Road,
Nad Al Sheba, Dubai, United Arab Emirates