Legal

MegaEsim is a trading name of Soha Trading LLC-FZ. • Registered office: Meydan Grandstand, 6th Floor, Al Meydan Road, Nad Al Sheba, Nadd Al Shiba First, Dubai, United Arab Emirates • Registered in: Meydan Free Zone, Dubai, United Arab Emirates • Contact: support@megaesim.com • Business enquiries: enola@megaesim.com We do not operate a walk in office or a telephone support line. Email reaches a real person and is answered within 24 hours, which in practice is faster than most phone lines.

• Terms of Service — what you are buying and the rules of the service. • Privacy Policy — what data we collect, why, and how long we keep it. • Refund Policy — when you get your money back, in plain language. • Cookie Policy — every cookie we set and how to refuse the optional ones. • Acceptable Use Policy — what you may and may not do with the connection. • Mobile App Terms — the terms specific to our iOS and Android apps. • Who We Share Your Data With — the full list of our processors. • Accessibility Statement — what works, what does not yet. • Affiliate Programme Terms — for publishers and partners. Every one of them is linked at the top of this page.

1. Our plans are data only. There is no phone number, no voice calls and no SMS. That means you cannot dial 112, 911 or 999 on a MegaEsim plan, and you cannot receive bank verification codes by SMS. Keep your home SIM active, or carry a device that can call emergency services. 2. Check your device first. An eSIM needs a phone that is both eSIM capable and carrier unlocked. Our device checker is free and takes ten seconds, and it prevents the most common reason for a refund request.

If something has gone wrong, email support@megaesim.com. We acknowledge every complaint within 1 business day and aim to resolve it within 5 business days. If you are not satisfied with the answer, reply and ask for it to be escalated. A second person reviews it and gives you a final written response. If we still cannot agree, you keep every legal route open to you, including the courts of your own country of residence where the law allows it. Nothing in our Terms takes away rights the law gives you as a consumer.

If you find a security vulnerability in our website or apps, please tell us at support@megaesim.com with enough detail to reproduce it, and give us a reasonable chance to fix it before publishing. We will acknowledge your report, keep you updated, and credit you if you would like to be credited. We will not take legal action against anyone who reports a genuine issue in good faith and does not access other people's data.