Refund Policy

If you are not happy with your eSIM, for any reason, tell us within 6 months of the date you bought it and we refund you in full. It does not matter whether you installed it, used some of the data or never opened the email. We do not ask you to prove anything or argue your case. The same goes if your eSIM fails to activate for a technical reason on our side. We refund it in full within 3 to 5 business days. The 6 month window is the same one quoted in our Terms of Service and in our advertising.

Some plans include a local phone number for calls and texts. The number is issued to you the moment you order and cannot be taken back or given to anyone else. That is why these plans are non refundable once purchased, which you confirm at checkout before you pay.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from a distance purchase within 14 days, separate from and in addition to our own policy above. Because an eSIM is digital content supplied immediately, there is one condition attached to it. At checkout we ask you to confirm two things before we supply the eSIM: • that you want us to begin supplying the eSIM immediately, and • that you understand you lose the 14 day right of withdrawal once supply has begun. If you gave that confirmation and the eSIM has been supplied, the statutory 14 day right no longer applies. Our 100% money back guarantee above still does, and in most cases it is more generous than the statutory right. If you did not give that confirmation, or supply has not begun, you keep the full 14 day right and may withdraw for any reason with no explanation. Write to support@megaesim.com quoting your order number, or use the model withdrawal form available on request. We refund within 14 days of being told, using the same payment method you used. None of this affects your separate legal rights if the service you received was faulty or not as described.

• The request is made more than 6 months after purchase. • The plan includes a phone number (see section 2). • The order broke our Terms of Service, for example fraud, chargeback abuse or resale without permission.

Most MegaEsim plans are data only. Unless the plan says it includes a number, it does not come with a phone number, voice calls or SMS. That means you cannot make emergency calls on a data only plan and you cannot receive bank verification codes sent by SMS to a phone number. Always keep a device or SIM capable of calling emergency services. We mention it here because it is the most common misunderstanding, and we would rather you knew before you bought.

Email support@megaesim.com with: • Your order number, from the confirmation email or from My eSIMs in your account. • A short description of what went wrong. • Any screenshots or error messages, which usually speed things up considerably. We reply to every refund request within 24 hours. If we need something from the network operator it can take a little longer, and we will tell you if that happens rather than leave you waiting.

• Card refunds are returned to the original payment method within 3 to 5 business days. Your bank may take up to 10 business days to show it on your statement, which is outside our control. • Wallet credit is returned instantly if you choose that option. • Other payment methods vary, and we will confirm the expected timing when we approve the refund. We email you a confirmation the moment a refund is issued.

If you disagree with a refund decision, reply to the same email thread and ask for it to be reviewed. A second person looks at it, and we aim to give you a final answer within 5 business days. This does not limit your right to bring a claim in the courts of your own country of residence, or to use any dispute resolution scheme available to you locally. Full details are in our Terms of Service.

We may update this policy. The date at the top always shows the current version, and the version that applies to your order is the one published on the day you bought.